We get asked lots of different questions every day, here are some of the most asked questions to get you started. If this doesn’t cover what you need to know, please do give us a call. Our team would be more than happy to help!

Q: Does my chimney need lining?
A: A chimney will need to be relined if (1) It is found to be unsound from the results of the appropriate test in accordance with Appendix E of ADJ.
And/or (2) If the cross-sectional area of the flue is too large for the intended appliance.
And/or (3) Any existing lining is found to be unsuitable for the proposed appliance type.

Q: Can I still have a stove/ fire if I don’t have a chimney?
A: Certainly, we are approved installers of twin wall flue systems that are designed specifically for this purpose.

Q: Are chimneys messy work?
A: Sometimes, however, we will always carry clean dust sheets to cover everything and our fitters are more than happy to help you move any large items of furniture out of the room.

Q: Do you have insurance?
A: Of course, we have public liability cover up to £5,000,000 and employer’s liability cover up to £10,000,000.

Q: Are you HETAS registered?
A: Yes, we are a HETAS registered company, you can find proof of this on the HETAS website, there is a members check section.

Q: What do I need to do prior to a site survey?
A: We would need you to have a good idea of what you are after in terms of finish. Online gallery pictures to show us are always a good start.

Q: Can you supply stoves/ fireplaces etc.?
A: Yes, we can supply a number of high quality stoves like, Stovax, Charnwood, Jotul, Scan-Andersen and many more. Along with a wide range of fireplaces and custom made hearths of various different materials.

Q: What do I need to do in preparation for my installation date?
A: We would just require a clear, good sized working space around the fireplace and all small furnishings removed.

Q: Do I need to be at home when the works are carried out?
A: We would prefer it if you were, just in case we need to discuss any aspects of the job with you and to make sure you are completely happy with how the works are progressing.

Q: How long does it usually take to install a stove/ fireplace or have a chimney lined?
A: Not long at all, depending on the complexity of the job, usually 1 – 2 days.

Q: How do I know if my chimney needs sweeping?
A: The following would suggest your chimney is due a sweep:
– Specks of soot dropping into the fireplace.
– If tar deposits are visible when looking into chimney/ appliance.
– Strong odours.
– Draught or smoking problems with the chimney.
– If bring an unused chimney back into use. This should be accompanied by a smoke leakage test to confirm if it is safe to use.
– Twigs dropping into the fireplace, this would suggest birds are nesting.

Q: Do gas appliances need sweeping?
A: Yes, although little soot is formed from gas appliances, you still need to ensure the exhaust route is clear.

Q: How often should your chimney be swept?
A: Smokeless coals: At least once a year
– Wood: Once a season when in use.
– Bitumous coal: Twice a year.
– Oil: Once a year.
– Gas: Once a year.

Q: I have birds nesting in my chimney, what should I do?
A: It is a case of waiting patiently until the birds have left their nest I’m afraid. Once they have, give us a call and we will happily come and remove the nest for you.

Q: Do I need to do anything in preparation for my sweep?
A: Usually, it’s just a case of removing any fire tools from the hearth, creating a reasonable sized working space and removing any ashes/ fire waste from the appliance.

Q: What benefits does a wood burning stove offer?
A: Where do I begin, here are just a few listed below:
– Wood burning is cheaper and more cost effective than gas and electricity.
– Wood burners generally use around 70-90% of the heat from each log burnt in comparison to an open fire which is around 20%.
– They can be left unattended with the door closed.
– Wood sourced from sustainable forests is regarded as a carbon neutral fuel offering people a way of heating their homes in a greener way.
– Quite often a great solution to replace smoky open fires that you just can’t get to work.
– They are a great focal point to any room, coming in styles and sizes to suit all.
– A great selling point if the time comes for you to move home.

Q: Do I live in a smoke controlled zone, if so can I still have a fire?
A: Your local council will be able to tell you if you are in a smoke controlled area, if so, all is not lost. Most good quality stoves these days do have DEFRA approved models that are suitable for smoke controlled areas, or you can buy approved smokeless fuel to burn.

Q: What can I burn on my stove?
A: Clean, dry, untreated, well-seasoned wood, or HETAS approved fuels only! It really is very important to remember this. Wood should be seasoned for a minimum of 2 years and should not contain a moisture content above 20%.