Vulcan Home Ltd Terms and Conditions

  • 50% deposit as confirmation of order. Payment by cheque, credit or debit card or BACS confirms order and acceptance of our full Terms and Conditions.
  • Final balance is to be paid to installer on completion of works. Arrangements for payment should be made in advance if a cheque cannot be available on site.
  • Confirmation of correct Billing Address is required as we will forward invoices to the address given and changes of address notified after date of invoi ce will not reset the payment terms.
  • Please be aware that should you cancel previously agreed installation date(s) with less than 7 days’ notice, and we are unable to find alternative jobs for our teams for these days, you will be liable for a charge of £250 plus VAT per day as a cancellation charge.
  • Certificates, guarantees and related paperwork will only be released to the client upon full and final settlement of the outstanding balance.
  • A parking space should be made available outside the property on the day of works.
  • Chimney should be swept by a professional sweep prior to work commencing to remove soot and dust and to establish that the chimney is clear. BLOCKED FLUES MAY INCUR EXTRA COST.
  • We would like to point out that it is the client’s responsibility to either remove or protect soft furnishings, carpets and items of furniture in the room where work is to be carried out and/or in any walkways used by the operatives. Obviously all due care will be taken by Vulcan Home Ltd and we will carry their own sheeting to be used in addition but we accept n o responsibility for any damage caused and all cleaning etc., will be the client’s responsibility.
  • Where it is deemed not practically possible to remove soft furnishings, furniture etc., a specialist firm should be employed at extra cost by the client to protect these items prior to work commencing. Should you require assistance with this please contact the office.
  • We would like to point out that lining of a chimney, by whichever method employed, will not prevent water penetration or damp issues in a chimney due to damaged or porous brickwork or faulty flashings etc. Vulcan Home Ltd does not accept responsibility for any damp or water penetration issues.
  • When installing Chimney cowls to prevent water penetration, it is accepted that this is to reduce the amount of rain ingress and cannot be guaranteed to completely rid the problem, especially when adverse weather conditions are present, i.e. sideward driving rain.
  • Repairs of any constructional faults that are subsequently found inside the chimney (this includes decayed midwhiff walls, structural slippage or unsafe chimney stacks) are not covered by our estimate unless specifically agreed and mentioned within the estimate. Therefore, any extra work that we may have to carry out to rectify the problems will be charged at the appropriate rate plus the cost of any additional materials.
  • Disposal of rubbish is not included in our estimate unless agreed and specifically mentioned in the estimate. The installation team will bag up any rubbish collected and leave onsite where instructed for the client to dispose of.
  • These conditions override any Conditions stipulated by the buyer unless they are expressly accepted by the Seller in writing. No variation of any of these conditions bind the Seller unless expressly accepted by the Seller in writing.
  • These Conditions supersede any earlier sets of Conditions appearing on the Seller’s sales documentation or elsewhere and any conditions referred to in any negotiation unless expressly agreed to by the Seller in writing.
  • All quotations/estimates given by the seller are subject to withdrawal and alteration without notice and do not constitute an offer to supply goods.
  • In the event of any alteration being required by the Buyer in design specification or quantity the Seller is entitled to vary the price.
  • A contract under which the company shall sell goods to the Buyer shall only come into existence once the company has received a 50% deposit and accepted the Buyers order for goods.
  • Any time or date for delivery/installation named by the Seller is intended as an estimate only and is not of the essence of the contract.
  • If any cause outside the Seller’s control or any unforeseen contingency render it impracticable for the seller to execute any order or to deliver /install within a reasonable time, the Seller reserves the right to cancel the order and to repay to the buyer any payment already received.
  • (ii) The seller shall not be liable to the Buyer or a third party for any loss or damage whether direct, indirect or consequential to any property caused by or arising out of or connected with any delay in delivery/installation or failure to execute an order or to deliver/install the goods ordered or any cancellation of the Contract pursuant to sub clause (i)
  • The Buyer shall inspect the goods immediately on their arrival at the point of delivery and shall within 72 hours from such inspection give notice in writing to the Seller of any matter of thing by reason whereof the Buyer may allege that the goods are not in accordance with the contract. Within seven days of receiving such notice the Seller shall have the right to inspect the goods and provided that the Buyer has not used the goods and the Seller is satisfied that the defect alleged by the buyer shall not be responsible for any consequential loss or change than that of replacing the defective unused goods. If the buyer shall fail to give such notice as aforesaid, the goods shall be deemed to be in all respect in accordance with the Contract and the Buyer shall be bound and pay for the same accordingly.
  • Any estimate/quotation given by the Seller shall not constitute an offer for sale or a representation that those goods are available for sale.
  • No title in the goods shall pass to the Buyer until the goods have been paid for in full nor shall any title pass until all sums owed by the Buyer to us on any account whatsoever have been paid in full.
  • Orders cannot be cancelled or altered except with the written consent of the Seller and on terms which will indemnify the Seller against all losses and expenses.
  • It is accepted that stone is a natural material where shade variations and fossilisation will occur. Stone fireplaces or hearths will lighten in colour following installation as the stone dries out.
  • Also, when supplying stone hearths, whether being standard squares or template, we cannot guarantee the perfect shape nor can we guarantee it will be perfectly flat nor can we guarantee exact uniform to the sample/ picture shown.
  • The preferred method of access on to client’s roofs is via scaffold and is not included in our estimate. If deemed safe to do so, we can access via ladders at no extra cost. Obviously all due care will be taken but we cannot be held liable for any damage to the roof or the face of the building in the installation process should the client choose not to use scaffold.
  • We do have the facility to carry out CCTV surveys of chimneys. Where this is deemed necessary, Vulcan Home Ltd will estimate for carrying this work out prior to any remedial work taking place. A written report will be issued giving details of any faults found and the necessary actions required to rectify the situation.
  • It is the responsibility of the client or the client’s representative to notify Building Control and to obtain any relevant Building Control approvals, for example Listed Building consent, when working on a chimney and/or fabric of the building.
  • It is also the responsibility of the client to notify their insurers of any changes made, for example when installing a wood burning stove or a new chimney.
  • Our inspections and surveys cover only aspects that are visible at the time – not any that may be revealed by subsequent works or develop later.
  • We accept no liability for damage or other problems caused by third party contractors implementing our recommendations, nor for such third parties’ work failing to resolve problems identified by us.
  • Please note that our estimate does not include the cost of making good floors, walls, decorations or other parts of the property unless this is agreed and specifically mentioned in the estimate. Similarly, the supply and erection of scaffolding, lowering or hoisting gear, services (gas, water, fuel or electricity) or other professional fees are not covered by our estimate unless detailed within the estimate. Abortive charges will apply if there is no access to the top of the chimney stack, on our arrival at site.
  • Chimneys should be maintained (swept) regularly by a qualified chimney sweep. Chimneys serving gas or oil fired appliances should be swept once a year and the appliance serviced whereas chimneys serving solid fuel (coal or smokeless fuel) should be swept a minimum of twice a year. Chimneys serving wood fires should be swept a minimum of every three months (when in use). When burning wood it is imperative to use kiln dried timber or timber with a moisture content less than 20%.
  • In the event of a soot fire, the guarantee for any lining method installed is invalid and the flue should be relined.
  • We would draw your attention to the Party Wall Act 1997. Under this Act the client is reminded that it is their responsibility to undertake liaison with their neighbours concerning any work that is to be carried out on a common party wall or common shared chimney stack that exists between the two properties. Should any party wall neighbours be unable to cooperate over a relevant issue, a statutory one month notice of the work can be given to the neighbours and a Party Wall surveyor may be appointed at the client’s cost, to act on the neighbour’s behalf. This can be avoided by reaching a mutually convenient arrangement between neighbours without the need of the services of a Party Wall surveyor. If you are in any doubts with this issue, we would suggest that you seek advice from a solicitor.
  • Please note that on the day of works 240V electricity supply and a water supply should be made available free of charge.
  • Appliances/boilers/open fires/gas fires etc must be switched off a minimum of 12 hours prior to Vulcan Home’s arrival on site to complete CCTV camera surveys or lining works. Abortive charges will apply if appliances have not been switched off as required on our arrival at site.
  • Appliances/fireplaces should be cleaned of all ashes and fire debris by the client prior to any works commencing
  • Vulcan Home Ltd reserve the right to make a charge for any additional costs incurred if work cannot be undertaken as originally planned.
  • Due to the nature of our business, the date of works may be liable to change as some jobs may overrun due to unforeseen circumstances.
  • In the event of non-payment of outstanding invoices, Vulcan Home Ltd reserves the right to add administration and court costs to the outstanding balance due.
  • Vulcan Home Ltd also reserves the right to request a larger deposit on individual orders.